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Privacy Policy

In general, the persons who use the web site do so without needing to provide personal data. Nevertheless, to access certain services, users will need to provide certain personal data. For this reason, VOICELAN informs you regarding its personal data protection policy so that users can decide of their own free will if they wish to provide their personal data via the forms contained in the website.

VOICELAN may update this notice at any time by publishing supplements or changes to this web site. If at any time we decide to use personal information in any way that differs to an important extent from that stated at the time we collect it, we will notify users via email by means of a visible announcement on our website or other means of this kind. In addition, if it should prove necessary, we will obtain the requisite permits before proceeding to that new use.

Protection of personal data

In accordance with the provisions of the Organic Law 15/1999 of 13 December, on Personal Data Protection, and its implementing regulations, we hereby inform the user that the data collected in the forms contained in the website shall be added to the files duly registered with the Spanish Data Protection Agency, owned by Voice Lan Telecom S.L. with the specified purpose stated in the data collection form, and in particular the purposes that are set out in the relevant section.

All of the fields that appear with an asterisk (*) in the forms provided for the purpose via the portal must be filled out; consequently the omission of any of that data shall entail the rejection of your request.

The User states that all data he or she provides are true and accurate, and undertakes to notify VOICELAN of any changes that may be made thereto.

VOICELAN reserves the right to refuse registration, or if applicable to cancel same for any user who supplies false data or publishes announcements that the company deems to be inappropriate.

Purpose of the Collection of Personal Data

The collection and treatment of the personal data obtained in the registration forms provided on the website, whether in the forms requesting information, subscription of any services, or the sending of the Newsletter offered by VOICELAN shall have the following purposes:

  • The maintenance of the business relationship established between the user and VOICELAN.
  • To provide information regarding the products and services to the users who so request.
  • To provide updates of products and services.
  • The management, administration, provision, extension and improvement of the services to which the user decides to subscribe, register for or use.
  • To carry out analyses and market studies.
  • To analyse user behaviour in order to customize user preferences.
  • To conduct a quantitative and qualitative study of the hits and use of the services by users, the design of new services related to VOICELAN’s own services and updates thereof.
  • To offer user support, manage subscriptions and reply to requests, queries and comments.
  • To announce special events, programs, surveys, competitions, prize draws and other offers and promotions, as well as managing participation therein.
  • To permit publications in our blogs and in other communications.
  • To customize, quantify and improve our portal’s advertising, products, services and properties.

Sending Advertising

In addition, the purpose of the collection and treatment of users’ personal data includes the sending by any traditional and electronic media (SMS, phone call, email) of technical, operational or sales information regarding the services offered by VOICELAN.

In accordance with articles 21 and 22 of the Law on Information Society Services and Electronic Commerce, we inform you that by accepting the Data Protection Policy, the user grants his/her express consent for the subscription of certain services and the sending of advertising information regarding the activities, products, new items and services offered by VOICELAN.

If you do not wish to authorize the treatment of your data for the purpose of being able to send commercial information regarding VOICELAN’s activity and services, please tick the following box.

In each commercial communication the user will be given the opportunity to unsubscribe by clicking on the link UNSUBSCRIBE FROM COMMERCIAL COMMUNICATIONS which appears at the end of all our emails. or by communicating this in writing to the following email address: voicelan@voicelan.es.

Transfer of Users’ personal data to third parties

VOICELAN will not give users’ personal information gathered through the website to any third-parties without the user’s express consent. To this end, the user will be given the opportunity in the first instance to accept or refuse this data transfer and will be informed expressly regarding the transfer of his/her personal data to third parties, stating the identity of the patties to whom it is proposed to transfer the data and the purpose of the personal data transfer.

Security

VOICELAN employs administrative, functional, technical and physical protection methods to safeguard the personal information that we collect and treat. Our security procedures aim to maintain an appropriate level of confidentiality, integrity and availability of the data. We conduct regular tests on our web site, data centres, systems and other assets to ascertain whether they have any vulnerable points in terms of security.

VOICELAN undertakes to comply with the obligation not to disclose personal data and to store them with the necessary measures to prevent any alteration, loss or unauthorized access, taking due account of the state of technology at any given time.

Rights of Users

The user has the right to access, modify, object to or delete the personal data by writing to this address: Puerto de Los Leones 2, 3-1. 28220 Majadahonda, Madrid (Spain), or by sending an e-mail to this email address: voicelan@voicelan.es.

The document must contain the following details: Full name of the data owner, address for correspondence, photocopy of the ID card or accrediting document, and the request in which the application is made.

Links to other web pages

This portal may contain links to other web pages. Please bear in mind that we are not responsible for the privacy and treatment of data of third-party websites. This privacy policy applies exclusively to the information collected via this portal. We recommend that you read the privacy and data treatment policies of other web sites that link to our portal or visit it in any way.